Terms of Service

1. Agreement to Terms

By accessing and using the SovaCare platform and services (the “Service”), you agree to be bound by these Terms of Service (“Terms”) with Sova Holdings Group Inc. SovaCare is a product of Sova Holdings Group Inc. If you do not agree to these Terms, you may not use the Service.

If you have a signed Order Form, master services agreement, or Business Associate Agreement, those documents control in the event of a conflict with these public Terms.

2. Use License

Subject to your compliance with these Terms and applicable law, we grant you a limited, non-exclusive, non-transferable license to use the Service for your healthcare practice.

You may NOT:

• Modify or copy the Service
• Use the Service for unlawful purposes or in violation of HIPAA, GDPR, or other regulations
• Reverse engineer, decompile, or attempt to derive the source code
• Sell, license, or exploit the Service for commercial purposes (other than your practice)
• Access the Service through automated means (bots, scraping) without permission
• Attempt to gain unauthorized access to systems or data

3. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of unauthorized access
• Ensuring your staff complies with these Terms and all applicable laws

4. Patient Data and HIPAA

You retain ownership of all patient data. By uploading patient data to the Service, you represent that you have legal authority and have obtained necessary patient consents.

You agree to:

• Comply with HIPAA and all applicable healthcare regulations
• Execute a Business Associate Agreement with us before uploading protected health information
• Maintain appropriate workforce policies for data access
• Notify us immediately of any data breaches or security incidents involving the Service

5. Disclaimer of Warranties

The Service is provided “as-is” without warranties of any kind. We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure.

6. Limitation of Liability

To the maximum extent permitted by law:

• We are NOT liable for indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees you paid in the 12 months prior to the claim
• This includes damages from data loss, security breaches, or service interruptions

Important: We are not a replacement for your judgment. Clinical decisions are the sole responsibility of the treating clinician.

7. Medical Disclaimers

The Service does not provide medical advice. All clinical content is educational only. You and your patients must consult licensed healthcare providers for diagnosis and treatment.

In case of emergency, call 911 or proceed to the nearest emergency department. Do not rely on the Service for urgent care.

8. Intellectual Property

All content, features, and functionality of the Service (including software, databases, designs) are owned by Sova Healthcare Innovation Systems, Inc. or our licensors and are protected by copyright and other intellectual property laws.

You may not reproduce or distribute any of our intellectual property without written permission.

9. Fees and billing

Fees, subscription terms, implementation charges, and any pilots are specified in the applicable Order Form or online ordering page. Published list prices on the website may change; contracted customers are governed by their Order Form.

Payment methods: We accept credit cards processed via Stripe. Payment information is encrypted and never stored on our servers as full card numbers.

Billing: Depending on your plan, you will be billed monthly or annually. Billing occurs automatically unless you cancel in accordance with your Order Form.

Refunds: Refunds, if any, are as specified in your Order Form or online ordering terms.

10. Termination

By you: You may cancel as specified in your Order Form. Unless otherwise agreed, access terminates at the end of your billing period.

By us: We may terminate your account if you violate these Terms, engage in fraud, or fail to pay fees for 30 days after notice.

Data upon termination: Upon termination, we will provide a data export window as specified in the BAA or Order Form (typically 30 days unless otherwise agreed). After that window, data will be deleted per our retention policy and the BAA.

11. Indemnification

You agree to indemnify and hold harmless Sova Holdings Group Inc. and our officers, employees, and agents from any claims arising from your use of the Service, violation of these Terms, or violation of applicable law.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles, unless your Order Form specifies a different governing law.

13. Dispute Resolution

Informal resolution: Before pursuing formal action, the parties agree to attempt good-faith negotiation.

Arbitration: Any dispute not resolved by an applicable Order Form shall be resolved by binding arbitration under the American Arbitration Association (AAA) rules, unless your Order Form specifies otherwise.

14. Modification of Terms

We may modify these Terms at any time. Material changes will be communicated via email or notice on the Service. Continued use after changes constitutes acceptance, except where your Order Form requires a signed amendment.

15. Contact Us

For questions about these Terms, contact: